June 10, 2023

Western Digital says it’ll launch a firmware replace to handle a reliability subject with its SanDisk Excessive and Excessive Professional SSDs. Over the previous few months, , the and have been suffering from folks complaining of their not too long ago bought 4TB and 2TB Excessive V2 and Excessive Professional V2 transportable drives immediately erasing the information that they had on them and, in some circumstances, turning into unreadable. The problem is seemingly restricted to drives manufactured for the reason that finish of 2022 and seems to have an effect on 4TB fashions primarily.

On Friday, Western Digital shared its first public assertion on the problem because it was found months in the past, telling it had a software program replace prepared for 4TB Excessive and Excessive Professional variants. “Western Digital is conscious of stories indicating some clients have skilled a difficulty with 4TB SanDisk Excessive and/or Excessive Professional transportable SSDs (SDSSDE61-4T00 and SDSSDE81-4T00 respectively),” the corporate stated. “We’ve resolved the problem and can publish a firmware replace to our web site quickly. Prospects with questions or who’re experiencing points ought to contact our Buyer Help staff for help.”

Western Digital didn’t say when the replace would arrive, nor if it was additionally engaged on a repair for 2TB fashions. Based on ArsTechnica, the corporate didn’t reply questions if it might provide refunds to clients who misplaced their knowledge after one in all their Excessive or Excessive Professional SSDs failed. Western Digital didn’t instantly reply to Engadget’s request for remark and extra info. In case you personal a SanDisk Excessive or Excessive Professional SSD you obtain earlier than the top of 2022, chances are high your drive is okay, and also you don’t want to fret about it abruptly failing. Nonetheless, Western Digital’s sluggish response is disappointing, particularly since SanDisk drives are usually recognized for his or her reliability.

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