The emergence of the notorious green line issue has affected OnePlus Open, the company’s inaugural foldable device, which was initially met with great enthusiasm. Numerous users have reported the sudden appearance of green lines at various locations on their screens.
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— Mukul Sharma (@stufflistings) November 6, 2023
In a particularly concerning case, a user even experienced screen failure, with dead pixels becoming apparent around the hinge area of their OnePlus Open unit. Despite these developments, OnePlus has not yet acknowledged these emerging problems. It is worth noting that these issues have arisen mere weeks after the company implemented a complimentary lifetime screen warranty for its customers.
Multiple instances in the r/oneplus thread highlight the occurrence of random green lines on the foldable display of the OnePlus Open. These lines can be quite noticeable, resulting in a disruptive user experience.
However, based on past occurrences, it is possible that this issue is software-related. Notably, various OnePlus models, including the OnePlus 8 and OnePlus 9, exhibited green lines on their OLED panels following the installation of the stable OxygenOS 13 update.
OnePlus may possess knowledge of the potential display issues and have proactively implemented measures to resolve them in advance.
OnePlus Open getting Green Line / Black Line pic.twitter.com/pftZx2X3C7
— Utsav Techie (@utsavtechie) November 6, 2023
Nevertheless, OnePlus has refrained from issuing an official statement concerning the root cause of the green lines appearing on its foldable device.
OnePlus India released a statement in August expressing regret for the inconvenience caused by display problems on certain devices. They advised users to seek device diagnosis at the nearest OnePlus service center and extended a complimentary screen replacement service for all affected devices.
Reddit user reported Black ⚫ and Green 🟢 line on display of OnePlus Open (Fold). pic.twitter.com/kNn5JtuE6L
— Abhishek Yadav (@yabhishekhd) November 6, 2023
Furthermore, they furnished a voucher for specific OnePlus 8 and 9 Series devices, enabling users to upgrade to a new OnePlus device at a reasonable percentage of the device’s value.
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