June 7, 2023

A software program replace Hewlett-Packard launched earlier this month for its OfficeJet printers is inflicting a few of these units to change into unusable. Since concerning the second week of Might, the have been rife with complaints of OfficeJet printers bricking after they mechanically put in the corporate’s most up-to-date firmware replace.

After downloading the defective software program, the built-in touchscreen on an affected printer will show a blue display with the error code 83C0000B. Sadly, there seems to be no method for somebody to repair a printer damaged on this method on their very own, partly as a result of manufacturing unit resetting an HP OfficeJet requires interacting with the printer’s touchscreen show. For the second, HP prospects report the one resolution to the issue is to ship a damaged printer again to the corporate for service.

Among the many affected printers are OfficeJet 902x fashions, together with the Professional 9022e, Professional 9025e, Professional 9020e All-in-One and Professional 9025e All-in-One variants. For those who personal an OfficeJet printer, in the interim, your greatest wager is to disconnect your printer from the web in order that it doesn’t mechanically obtain the buggy replace.

On Saturday, HP acknowledged the problem and informed it was engaged on a repair. “Our groups are working diligently to handle the blue display error affecting a restricted variety of HP OfficeJet Professional 9020e printers,” the corporate stated. “We’re recommending prospects experiencing the error to contact our buyer help staff for help: .”

This isn’t the primary time one in every of HP’s current software program updates has created a headache for its prospects. In March, the corporate appeared to double down on its unpopular and commenced rolling out a safety replace that noticed extra of its printers not work with third-party ink cartridges.

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